SAMSUNG brings its world-class service closer to customers  with the Galaxy Mobile Service Caravan

From L-R: Ronald Joson, IM Service Operations Head, James Jung, President, Sean Kim, Customer Satisfaction Group Business Adviser, and Sheila Jaucian, Customer Satisfaction Group Head 

The quarantine restrictions have made people hesitant to go out, even for essential trips. As a result, there were delays even in important tasks, including repairing damaged gadgets and other devices. Samsung redefines the future of customer care by offering the Galaxy Mobile Service Caravan, a roving service center that makes troubleshooting and repairs more accessible to everyone.

“The Galaxy Mobile Service Caravan is a way for us to reach our customers and still promote health and safety guidelines. By bringing our world-class service to them, they don’t have to venture too far from their homes to restore their much-loved Galaxy devices. This is especially important now as we continue to stay indoors and rely more on our smartphones and tablets,” says Samsung Electronics Philippines Corporation President James Jung.

The Galaxy Mobile Service Caravan is equipped with state-of-the-art equipment to handle basic to complex repair services for Samsung devices. The caravan can accommodate smartphones, tablets, and accessories. 

Samsung kicked off its on-the-go repair service in Quezon City last May 3 to 10. Its launch came with a special 40% discount on parts for medical front-liners as a “thank you” for their brave fight against COVID-19. 

The Galaxy Mobile Service Caravan will continue its operations in Metro Manila for the next 2 months and will cover Laguna, Cavite, Batangas, and Rizal once the travel restriction is lifted. Samsung will also deploy caravans in key areas in North Luzon, South Luzon, Visayas, and Mindanao to make it more convenient for customers around the country to have their Galaxy devices checked.

The Galaxy Mobile Service Caravan will now be part of Samsung’s customer service business continuity plan. It will be made available during lockdowns, calamities, and other instances when customers can’t go out to have their devices repaired.

For more information about the Samsung Galaxy Mobile Service Caravan, visit samsung.com/ph.

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