To meet the needs of customers, ASUS aims to take product quality, after-sales service, and product protection plans to new heights.
PASIG, Philippines, February 22, 2024 – ASUS Philippines today launched a new and improved ASUS 4A Quality & Service warranty package that elevates customers’ peace of mind with Assured Quality, Always-on Support, All-around Coverage, and an Added-value experience for users of ASUS, ROG, and ASUS Business products.
“At ASUS, we want our customers to have complete confidence in our products. That is why we are introducing this new 4A Quality & Service with improved and comprehensive warranty coverage, so our customers can rely on ASUS with confidence, knowing that their devices and investments are in good hands,” ASUS Philippines Country Manager George Su said.
Most Strictly-tested US Military-grade laptops
Since 2023, all ASUS laptops undergo the most rigorous torture-test regime, strictly tested according to the latest, most-demanding MIL-STD 810H US military-grade standard. The full test suite of 12 test methods and 26 test procedures simulate operation in harsh environmental conditions — including extremes of altitude, temperature and humidity — along with physical vibration and shock tests designed to mimic rough day-to-day handling.
All ASUS laptops also undergo a barrage of 16 grueling durability tests environmental conditions beyond the military grade standard, ensuring that these laptops are durable and reliable, enhancing their longevity, and hence their sustainability.
4A Quality and Service – Elevate your peace of mind
The 4A Guarantee is ASUS’ commitment to quality customer service and encompasses four core ideals that, when combined, ensure that investing in and using an ASUS product will be a positive experience for many years to come.
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- Assured Quality – Get unrivaled quality and durability with US military-grade certified laptops backed up by expertly-trained ASUS Service Technicians for after-sales support.
- Always-on Support – Users can get support whenever they need it, with the built-in MyASUS app via ASUS and ROG social media channels, email, Live Agent Chat support, or ASUS’ dedicated call center.
- All-around Coverage – ASUS devices are protected around the world, with 100+ directly managed Authorized Service Centers in 63 cities nationwide and a global network of service centers that provide International Notebook Warranty services.
- Added-value Experience – Enjoy complete peace of mind with a dedicated ASUS account support portal and Perfect Warranty, which safeguards ASUS laptops against accidental damage.
ASUS Standard Warranty – Free warranty packages out-of-the-box
All ASUS, TUF Gaming, ROG laptops, and ROG Ally come with a standard 2-Year International Warranty, while premium phones, including the ROG Phone series, come with a standard 1-Year Local Warranty.
ASUS, TUF Gaming, and ROG laptops also include Perfect Warranty, which provides one-time coverage for customer-induced damages that are not covered by the manufacturer’s warranty (such as accidental drop, accidental breakage, liquid spill, and electrical surges) for one year from the date of purchase.
ASUS ExpertBook laptops are further covered with a standard 3-year International Warranty. ASUS ExpertPC, Consumer Desktops, and All-in-One PCs are covered with a standard 3-year Local Warranty. All ASUS Business laptops and desktops, consumer desktops, and All-in-One PCs also come with on-site support out of the box.
For ASUS, TUF Gaming, ROG laptops, ROG Ally, and ExpertBook, a one-time comprehensive 9-step Preventive Maintenance service is also provided by the local service center during the duration of the Standard Warranty. This ensures that devices’ functionality and performance are maintained, extending their lifespan to ensure that users can keep their devices for longer periods of time, therefore helping to reduce e-waste and improve the sustainability of ASUS devices.
ASUS Premium Care – Upgraded warranty and protection
Users can take advantage of the enhanced ASUS Premium Care (APC) extended service packages, customized to meet their specific needs – extend the product warranty, expand its coverage, or even revive their device. ASUS Premium Care upgrade packages start at PHP 2,995 and may be purchased up to six months after the date of purchase.
- 1-Year International / Local Warranty Extension – Users can protect their investments longer with additional warranty extension
- ASUS Perfect Warranty Plus (local accidental damage protection) – Keep new ASUS devices safe and protected from accidental damage with additional 1-Year Perfect Warranty coverage.
- HDD/SSD Retention – Storage on ASUS devices are safeguarded with unlimited free labor and replacement of defective HDD/SSD, and an option to retain the defective HDD/SSD for third party data recovery or secure storage.
- Carry-in to On-site Upgrade – Hassle-free warranty service straight to ASUS users’ doorsteps by upgrading to On-Site service support.
- Battery Service Package – Extended local warranty for ASUS devices’ batteries with one-time battery replacement per year in the event of battery failure.
The full list of service packages, per-device eligibility, and pricing may be found on the official ASUS 4A Quality and Service microsite.
The ASUS 4A Quality and Service advantage
With fast repair turnaround time in 100+ directly managed ASUS Service Centers and fast support call pick-up time made possible by a dedicated call center, ASUS is committed to providing the highest level of after-sales service in the country. Booking for on-site service is made even more convenient by the 24/7 On-Site Service warranty application, eliminating the need for users to wait until operating hours to book their appointments.
In addition, Perfect Warranty’s one-time local accidental damage protection and free one-time Preventive Maintenance not only ensures that ASUS products are covered by extensive warranty protection, but also helps reduce e-waste by ensuring ASUS products continue to be operational for years to come.
Users can enjoy 24/7 support in just one click when they sign up as an ASUS Member, with quick access to everything they need from one portal – manage warranties of ASUS and ROG products, download drivers and software, get support and keep track of repair status, and more.
ASUS 4A Quality and Service is available upon purchase of any ASUS, TUF Gaming, ROG or ASUS Business product. ASUS Premium Care warranty upgrade packages are available upon inquiry at official ASUS/ROG stores and authorized re-sellers.
More information on ASUS 4A Quality and Service may also be found via the official microsite and through the ASUS PH YouTube Channel.
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